Very helpful, friendly, trustworthy salesmanship. Fair deal part ex. A pleasure to do business with Rob T. Thank you!
Customer service not so good. They say things that they never pull through on. Happy to take your money, not good with after sales
I feel a bit let down by Honda/Marshalls after 4 years of having a vehicle originally from Honda on personal lease with a 3rd Party.I used to deal with the site at Mountsorrel as this is where I worked and they were always really helpful and accommodating with collecting my vehicle and returning to suit my work hours. This site closed so I then used the Narborough site as it was nearer to where I lived, but booking in my car for services etc was hard at times because of work distance etc and getting the car to Narborough before closing was sometimes hard.I booked my car in for its first MOT and service on Monday 31st Dec 18 with Kirsty who I will add was very helpful and could not fault her professionally. I was provided with a courtesy car that had one bar of fuel available and it was suggested that I put 5 worth in, to which I only drove from Narborough to Fosse park and back but I did as suggested just in case I went further. When collecting my own car later that morning I asked if the 5 would be paid back but this was kind of laughed off, however, no fuel was credited back to me for driving my car to get a new tyre fitted at a different location. In my opinion it would be courteous to ensure there is more fuel provided when providing a "courtesy" car. Later that afternoon after collecting the car after it's MOT, I used my back window wiper and this was faulty!!!. The wiper was dragging itself along the bottom of my boot which was clear that when the check was carried out during the MOT, it had not been re-set correctly as it was working perfectly fine when I left it that morning. This really annoyed me as I was worried that it may have caused scratches to the bodywork and with the car being collected by the lease company soon would they say i was responsible for this on the collection/tick list and make me. As it was late afternoon I was unable to take the car back to get the wiper re-set as they had already said they were possibly closing mid afternoon. I did try calling, but no answer. I tried calling again the following day (New Years day) but no answer. Fortunately for me, a car garage facing my house could see me checking over the wiper and offered to fix it at no charge. My car is currently on a personal lease and I had considered going back to Honda for a new car again, but the site location and poor service had actually put me off so I viewed the garage car front that helped me earlier that day and have recently purchased a car outright with them.Note: A tad more notice and consideration goes a long way!!! because another company now has me as a customer.
Recently collected a used car from Honda Leicester, both the deal and the service was spot on. Sunil Chohan was great to deal with and can't fault the management team for the deal and service. Thanks guys
In early October called at the Narborough site after checking a used Honda Jazz was still for sale on their web site.Salesman we saw was more from the new car sales team, so took a while to ascertain that this car (ex-demo vehicle) was out on loan. He took all our details and said that someone from the used car sales team would contact us to let us know when the car was back on site for viewing/test driving.Over 2 weeks later, still waiting for that call, so can only presume that the car is still out on loan, they dont want to sell it (although it is still advertised for sale on their web site), or dont need the business. Would have expected the courtesy of at least an update call, especially as we already exist on their database (bought last Honda Jazz from them).No need for call now - bought another used car in the meantime from a different manufacturer. Their customer service has been excellent.
Marshall Honda Leicester (Narborough) is a UK Car Dealer based in Narborough, East Midlands. Marshall Honda Leicester (Narborough) is located at Coventry Road, Narborough, Leicester South, Narborough, Leicestershire LE19 2GE, UK.
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